Packers fans overcharged for shopping at Lambeau on Sunday night
MILWAUKEE (CBS 58) — Thousands of fans raved about the Packers’ performance Sunday night until they checked their bank accounts after the game.
The Packers have acknowledged that some fans have been overcharged for purchases at Lambeau Field, and it could take days to straighten out refunds.
On the court, the 27-10 win over the Bears was great. But off the pitch, many fans have been hit with multiple charges for the same purchase.
The payment processor is working to reverse the duplicate charges, but this has caused huge headaches as accounts have been depleted and cards have been declined.
Ashley Estrada said, “We bought cheese hats and a Barbie. Which was quite expensive. It came to $60. They charged my card three times over.”
Estrada and his 13-year-old son were excited to drive from Twin Lakes to Lambeau for the home opener against the Bears.
They bought food and water, cheese heads and toys. She said: “We were having a fabulous time. The Packers won.”
And they celebrated the 27-10 win.
Until returning home. Tired, they stopped at a hotel but their card was declined. That’s when Ashley checked her bank statement.
She said there was “a load again and again and again. And then another load for water again and again and again.”
Ashley was able to withdraw money from her savings account and they got the hotel room for the night.
But she said, “If I didn’t have it in the savings, or somebody else had it in the savings, it would’ve left them on the side of the road.”
In the morning, she received an email saying she was one of many Packers fans with incorrect duplicate charges. His totaled about $300.
The Packers said it was due to a global issue with FreedomPay, a company that processes payments at sites across the country.
Duplicate charges may show that they are “pending,” but the Packers say those payments will not be made.
FreedomPay is working to reverse these transactions, but an automated message told Ashley it could take several days, which could cause more problems.
“Especially for people budgeting for the game. It’s not cheap. It’s something people save up months in advance,” she said.
For many, the damage is already done. On social media, dozens of people shared similar stories of depleted bank accounts.
And there are immediate impacts, despite possible refunds.
Ashley said: “I’m withholding a few things this week to make up for the money they took.”
When asked if she would return to Lambeau, Ashley paused for a long time before saying yes. But she said she wouldn’t use her card there because she feared it would happen again. The problem is that Lambeau Field is entirely cashless.
Messages to the Packers food and beverage supplier and payment processor were not returned.